OnDemand FAQs
Account Settings
If you would like to read the full articles on Vimeo or view more questions, here is the link to Account Settings on Vimeo. You will also find the Help Link at the bottom of all pages.
- How do I log in?
- How do I log out?
- How do I get an invoice or receipt of my purchase/subscription?
- How do I reset my login password?
- How do I get a refund?
- How do I remove my saved credit card?
- Account unexpectedly logged out
- How do I change my login email address?
- How do I update my credit or debit card?
- How do I unsubscribe from emails?
Subscribing
If you would like to read the full articles on Vimeo or view more questions, here is the link to Subscribing on Vimeo. You will also find the Help Link at the bottom of all pages.
- When do I get charged each month for a subscription?
- How do I add videos to my watch list?
- How do I change from a monthly subscription to a yearly one & vice versa?
- How do I pause my subscription?
- How do I buy a gift of a subscription?
- How can I resubscribe after cancelling my subscription?
- How do I cancel my subscription (unsubscribe)?
Watching
If you would like to read the full articles on Vimeo or view more questions, here is the link to Watching on Vimeo. You will also find the Help Link at the bottom of all pages.
- How do I adjust the volume in the web video player?
- I’m having trouble signing in to watch
- How do I watch videos in order?
- How do I watch videos on my computer?
- Bookmark the site on your mobile devices home screen
- Chromecast from Android device’s Chrome browser
- How do I watch via Chromecast on my desktop?
- How do I watch on my smart TV?
- How do I watch my videos?
- Player speed controls
- Supported Browsers
Search the Vimeo Help Center to find answers, or if you’re
still having trouble, contact us at info@fallstop.net or Vimeo.